We love our products and we want you to love them too...
We're happy to refund you on any item that doesn't 100% delight you - just send us an email at firstname.lastname@example.org within 14 days of receiving your parcel. We'll send you a returns form to include with your parcel (so we don't receive any 'mystery' ones!) then pop your unused items back in the packaging and send them back to us. We'll refund the cost of the item and your original p&p (we only refund return postage on faulty items - this helps us keep the cost of all our super items down).
We hope you enjoy shopping at Craftie-Charlie.
Any questions/enquiries you can drop us an email any time at email@example.com
Jane and Charlotte