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Craftie-Charlie Loyalty Points Program

Reward  Program Changes

We are making changes to the way we reward you

Our long standing Loyalty Points program will be closing  on the 27th March (plenty of time to spend your saved points!). Our weekly Super Sunday offers have been a fantastic success and we are going to be expanding on this – everyone loves discounts ;) We’ll be in touch soon to let you know about exciting new plans including more targeted offers for you and regular promotions.

We’ve put together some FAQ for this – if you have any queries just get in touch at contact@craftie-charlie.co.uk

Reward Program Changes FAQ

 

When does the Loyalty Points program close?

The Craftie-Charlie Loyalty Points program will close at midnight on Wednesday 27th March 2019. Craftie-Charlie will no longer distribute loyalty points with purchases from Thursday 14th February 2019.
 

Why has Craftie-Charlie decided to close the Loyalty Points program?

We’ve made this decision to allow us to offer more targeted offers and promotions.
 

Can I continue to earn Loyalty Points until 27th March?

No. The final date for earning points on the website is Thursday 14th February 2019.
 

How long do I have to spend my Loyalty Points?

The final date to spend points is Wednesday 27th March 2019
 

What will happen to any points that I haven’t spent by the 27th March?

From the 28th March, the points will have no value and it will not be possible to redeem them.
 

Will Craftie-Charlie be having a new Loyalty Points program in future?

We’ll be focusing on offering more targeted offers and promotions to our customers.
 

Can I use my Loyalty Points to purchase a Craftie-Charlie gift card?

No. Loyalty Points cannot be used towards purchase of a gift card


You'll be awarded loyalty points, known as Charlie Points, which can be redeemed for discounts on all the lovely goodies in your future orders.

How many Charlie Points do I earn when I make a purchase?

  • You will earn 100 point for every £1 (or 100p!) of products you buy (excluding postage & discounts) so this means that every penny counts!

How do I redeem the Charlie Points when I place an order?

  • Your Shopping Cart will show how many Charlie Points you earned from previous purchases when you Checkout. You can spend some and save some for later or just blow the whole lot!
  • When you want to redeem your points 10 points = 1p. So, for example, 5320 points gives you £5.32 off your order (we'll also be having promotions to make your points go further!)

How can I see how many Charlie Points I have been awarded on my previous orders?

  • Go to "Your Account" and you will see a list of all your orders and the Charlie Points previously earned and spent.

Do I have to create an Account to collect Charlie Points?

  • Yes. So we can track how many points you earn and spend, you will need a Craftie-Charlie account.
  • Unfortunately if we don't have a valid email address for your account, you wont be eligible for the Charlie Points Program :(
  • Just log into your account, before you start placing an order, to be able to earn and spend your points.

 

We'll also be having regular offers and promotions for extra bonus Charlie Points so you can add to your total, and get even more fab goodies

 

Ready for the small print?!

Craftie-Charlie Loyalty Points Program - Terms & Conditions

  1. These terms and conditions apply to the Loyalty Points scheme (known as the Charlie Points Program) owned and operated by Craftie-Charlie Limited and form a contract between you the customer and Craftie-Charlie Ltd;
  2. We reserve the right to withdraw or amend the Loyalty Points scheme at any time by giving you, the customer, 30 days notice. All customers allowing contact from craftie-charlie.co.uk will be notified by email and a news article will be posted on the site to alert customers to the changes, in exceptional circumstances the Loyalty Points scheme may be withdrawn without notice to meet legal or statutory obligations;
  3. These terms and conditions do not form part of your statutory consumer terms and conditions which can be found elsewhere on the site and which you agree to when entering into a contract with Craftie-Charlie Ltd;
  4. You earn 100 point for every £1 Sterling that is spent, excluding postage & discounts, on the site, www.craftie-charlie.co.uk;
  5. Where goods are returned for a refund, loyalty points will be deducted;
  6. Craftie-Charlie Ltd may offer special Bonus Loyalty Points i.e Double/Triple points, these special offers may be removed without notice;
  7. Points are valid for 12 months;
  8. If misuse of the Loyalty Points scheme is suspected, Loyalty Points may be suspended or deducted from customer accounts;
  9. Loyalty Points may not be exchanged for a cash value or used in conjunction with any discount coupon code or special promotion;
  10. Orders placed using Guest Accounts do not attract loyalty points.

Jane and Charlotte